Returns & Exchanges
At Jane Iredale Canada, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy for items purchased directly through our website.
Initiate Your Request
Contact our customer support team via email or phone within 30 days of receiving your order to obtain a Return Authorization number.
Pack Your Items
Securely place the products in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.
Ship the Package
Send your return to our Canadian distribution center using a trackable shipping method to ensure safe delivery and processing.
Receive Your Refund
Once our team inspects the returned items, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing